Shortly after my October 2016 post on OSIM uDivine, the upholstery started to peel and small pieces of peelings were progressively falling off.  It had now reached an unbearable stage.  So, I went on-line and chatted with OSIM Customer Support.  The customer support person came online within two minutes (a marked improvement from ten months ago) and I asked him if I could get the re-upholstery done.  He said he would get Customer Service to call me back shortly to answer my query.

I told him "...
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